Ordering & Shop Policies
I've arranged my policies and ordering information into some easy to navigate FAQ's. If you have a question that isn't answered here, please feel free to email!
Q: HOW DO I PLACE AN ORDER?
A: Orders for both in-stock ready to ship items and custom work can be placed via my Etsy shop. If you don't see what you're looking for there, please feel free to convo me there or to email. I'll reply ASAP (I typically reply within an hour if it's during business hours on a weekday). If you email and do not receive a reply within 24 hours, please check your spam settings/folder and/or re-send. We'll chat via messages, and once we nail down all of the details of your order, I'll set up a custom listing for you or invoice you for your order via PayPal, whichever you'd prefer. Orders must be paid for in full before I place your order on my schedule.
Q: HOW LONG IS YOUR CURRENT TURNAROUND TIME ON CUSTOM CLOTHING?
A: Wait times change frequently with the seasons. For the most up to date information on estimated turnaround times, please see the home page here, or read the shop notes in my Etsy storefront. I keep these up to date most often. If you are in a rush, please contact me. It may be possible to work your order in sooner, but I will need to know ASAP if you're working with a fast approaching deadline.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: I accept payment via PayPal on all Etsy shop orders. This does not require you to have a PayPal account. For off-Etsy orders, I can invoice you directly, which will also allow you to pay without being registered with PayPal. The invoice I send you can be paid via any major credit card, PayPal is merely the secure processing gateway for the transaction. I never see your actual credit card information.
Q: WHAT SHIPPING METHODS DO YOU USE?
A: Primarily, I use USPS Priority Mail with Delivery Confirmation and Insurance. Insurance is, however, totally optional at your discretion. If you don't want it, just let me know. I can also ship via Express Mail, which is overnight to most but NOT all locations. If you want to be certain you're in an overnight delivery area, just email me with your zip code, and I'll let you know (or you can look it up on usps.com. Orders ship from zip code 78610). UPS shipping is also available, so if that is your preference, just let me know. UPS typically costs a bit more than USPS for overnight deliveries, so please take note of that in advance.
Q: DO YOU SHIP INTERNATIONALLY?
A: Absolutely! Just contact me with your shipping info so that I can provide you with an accurate quote before you place your order. The average corset costs about $25 to ship to Europe/Australia and about $15 to ship to Canada via First Class Mail International. Priority Mail International costs around $45. Please note before ordering that I will not under any circumstances lie on U.S. Customs forms to save you on duties/taxes. It is illegal to do so, so please don't ask me to. I feel horrible saying no, but I will. Please understand that your purchases will be marked as merchandise with the accurate purchase amount and description, and any fees/taxes/duties due upon receipt will be your responsibility to pay. I will not refund purchases that are returned to me due to inability to pay these fees in your home country.
Q: DO YOU ACCEPT RETURNS?
A: Since I specialize in custom made clothing, the short answer to that is no. I do, however, try my best to work with customers to be sure they get something that fits perfectly. Should you receive something that does not fit, if it's in a relatively standard size and is returned to me quickly and in pristine, unworn condition, I will allow you credit toward another item with me in exchange, provided you pay shipping on the returned item and on the new item. Returned items go through a very thorough inspection before any shop credit is given. By pristine, unworn condition, I mean that the garment must be free from pet fur/dander (PLEASE, we have allergies in our home!), smoke or other unpleasant smells, and any other lint/debris or makeup/deodorant stains. Items with any of these issues will be assessed a restocking fee to cover my time to clean them before they can be sold. This fee is completely at my discretion, and your order placement implies acceptance of this. I absolutely do not issue refunds. Due to the unfortunate potential to wear an item to an event and then return it, I must have a no refunds policy.
Q: WHERE ARE YOUR ITEMS MADE, AND WHO MAKES THEM?
A: Everything on my site is made by me, in my workroom in my home in Central Texas. I don't sell any imports, nor do I have a staff. The only underpaid seamstress I have working for me is me. If you email, it will be me who replies. All garments are packaged and shipped by me. Every item is designed, patterned, sewn, finished, photographed, and listed by me.
Q: DO YOU DO IN-PERSON FITTINGS?
A: Sorry, but no. My schedule is simply too erratic to work in in-person fittings, and I'm not set up with appropriate insurance and permits to cover fittings in my home. I am, however, in the process of seeking out vending opportunities at sci-fi, fantasy, comic book, and steampunk conventions and festivals in Texas. If you'd like to see me at an event, let me know! I'd love to hear from you!